Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Customs officials will not be available at the ship during check-in to register valuables. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. if you have and inside stateroom do you have to pay for laundry service? Your booking will be credited to, and finalized by, your preferred travel advisor. (Remember that checked baggage might not be accessible at all times.) Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. Thanks! Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Points can be applied towards statement credits, onboard amenities, gift Can it go towards a pre-excursion hotel/transfers arranged thru HAL? During our regular business hours, please call: 1-800-426-0327. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Limitations apply. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. SEATTLE, Oct. 6, 2021 /PRNewswire/ -- Holland America Line is honoring members of the U.S. military with a special offer that adds $100 Onboard Spending Money to any cruise booking that departs from San Diego, California, though Dec. 31, 2021. No smoking of any kind will be permitted on any stateroom verandah. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Telephone: At some point in your travels you may experience an emergency. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). Visit our Frequently Asked Questions. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. No, they don't hold any funds; they decrease your available credit. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. For more information see our transfers FAQ. Guests will be asked to discard open beverages in plastic containers prior to boarding. disembarking the ship, and for making purchases on board. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. This will help prevent delays in obtaining pre Great idea, Dave. Payment of any fines levied is the responsibility of the individual guest. My experience has been the same as Krazy Kruizers. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Please practice wearing your life jacket. Room Dining is available 24 hours a day. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. An additional charge may be applied. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. So you really can't count on any info you get! So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. The amount of Onboard Credit you'll recieve is based on your stateroom selection. We don't drink enough to make the drink package pay. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Table number and table size are on request only, and will be assigned by the Maitre d' on board. Best Cruise Itineraries: Alaska | Mexican Riviera | Panama Canal, how much does it cost to take a holland america shuttle from fort lauderdale, do you reconise princess loralyy programoes you reconize princess lo, do you reconise princess loyality programme, holland america scedule from rotterdam to, holland america scedule from rotterdam to the. The password will need to be disclosed to the youth staff upon pick up of the child. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. You may order hot water from our complimentary In-Room Dining service 24 hours a day. The choices are endless. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Professional, local guides and independent tour operators that meet our high standards lead each tour. I'm not sure why this "issue" crops up every other week, and people go berserk. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. Imagine your on board account is a checking account like at your bank. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. A total of $420. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. And it cant be redeemed for cash. I think they use this for special social events for the crew. Enjoy warm sunshine, shimmering seascapes and vibrant cities. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Please Note: There is not an Automated Teller Machine (ATM) available on board. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). LauraS Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Payment of any fines levied is the responsibility of the individual guest. This isn't our first cruise together. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Guests are urged to complete the Online Check-in process before leaving home. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. It is not that unusual to be given incorrect information by HAL customer service reps. ), and spa treatments. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. This will generally include any credit given by a TA. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. The charges are subject to change without notice. party to be disembarked in a non-U.S. port. Your seating assignment will be noted on your guest card upon boarding. It is not a deposit, it is a hold on your credit that is available. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Some clearances will require face to face inspections, details will be communicated to you onboard. Please note that fees and visa requirements are subject to change without notice. Boarding may be denied or fines may be levied against those guests without proper documentation. Cigarettes may also be subject to a tax imposed by state and local authorities. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Cash is accepted in our casinos. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Usually there is a fee required. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Or please visit royalwed.com. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). Birth certificates can be an original or certified copy. Additionally, you can call the ship directly from the shore. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Keep these items close at hand in your purse or jacket pocket. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. You will be able to leave a comment after signing in, By Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! If these have not yet been provided, please ask your Stateroom Steward. Any excess deposit will be refunded to you at the end of the cruise. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Started June 21, 2021, By If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Powered by Invision Community. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. Choose from a wedding on board one of our ships or at a land destination. It doesn't go by each person unless you have set up separate accounts. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. 1. and souvenir bar glass at any bar. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Additional information concerning Customs matters will be provided during your cruise. Or just add any leftover amountto your onboard gratuities. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available.