We do not send tickets to PO Boxes or business addresses. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. General Gift Vouchers can also come in pdf format, which can be printed. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. <> Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Tickets will be available to purchase, once onsale, through Ticketek. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. An administration fee of $10 will be charged. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Proof of purchase may be required for any refund or exchange. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. At this time Ticketek NZ cannot post tickets overseas. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. By clicking this link, a web page will be displayed containing your ticket. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Log into your My Ticketek account and make sure all the details are correct. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Upgrading Member Access via Ticketek (AFL) - Collingwood FC How does Ticketek remember my preferences when I return? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm All venues have seating options available for patrons in wheelchairs or who require assistance. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Will mobile tickets be removed from the Ticket Wallet after an event? What does Ticketek do to prevent scalping? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). What is my online AFL Membership account? If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Please be aware your membership number will never change throughout your years of membership. If you have purchased concession tickets, you are also required to present a valid concession card. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. details of the event including: name, date, time and venue. This can be accessed using the 'Share and Save' button on the mobile ticket. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Can I use more than one Ticketek Gift Voucher in the same transaction? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. No, we cannot refund the additional charge for the Refundable tickets. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. My Ticketek Ticket Delivery. Methods of collection and/or delivery will be available when choosing your collection/delivery details. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Ticketek AU - Apps on Google Play You can select a quantity of tickets in more than one price type e.g Adult, Child etc. We'll now show you the tickets which have been allocated to you based on your selections. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. FAQs | NZC My address has changed. To purchase more than one set of tickets to multiple events, click on the. You might find the following websites helpful if you want more information about ticket scalping: RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! No, Ticketek Gift Vouchers are not reloadable. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. to then often have to go to their desk at the venue to follow up the issues. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. All rights reserved. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. How do I find out the expiry date of my Ticketek Gift Voucher? Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Can event notifications and location services be turned off from the Ticketek app? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Sign In is displayed at the top of the 'My Events' section. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. How long are my friends seats placed on hold? Can I buy tickets if I am based overseas? How do I update my credit or debit card details once they have been saved? Invitee B starts purchasing two seats from hold. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. How can I receive my Ticketek Gift Voucher? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. There are many ways you can redeem your Ticketek Gift Voucher. Once you have selected your ticket(s), there is a time limit of. Tap the trash can at the top right of the event pass to shred the event pass. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Set up your My Ticketek account, or check the details in your existing account. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Ticketek: A global leader in ticketing and technology. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. What if I need accessible seating? The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Can I sell tickets using online auction sites like eBay? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Please wait a few seconds for it to load. I would still like my tickets mailed to me at my overseas address, is this possible? AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. An Ed Sheeran fan shared a screenshot of their Ticketek message. The website only allows one invitee from a group to purchase at a time. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Yes, all events that Ticketek ticket for can be found on the mobile site. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . You will need to provide some form of ID so that the staff can access your Ticketek account details. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. There was a spelling mistake in the email address entered. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Can I request a partial refund on my purchase if I have selected Refundable tickets? Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. The original expiry date still applies to any balance remaining on your voucher. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Ticketek's Group Bookingscan help you plan your next excursion. General Terms and Conditions Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Terms & Conditions of Sale | Ticketek NZ Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. What happens if I forget my phone or my battery dies at the venue? Group Bookings are available for selected events and are subject to availability. How can I get Ticketek to sell tickets to my event? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. How do I request a refund if I have purchased Refundable tickets? Your barcode number can also be found via your online account here. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Freestyle Kings tickets | Tours and Events | Ticketek Australia Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Be sure to select the discounted 'member' ticket. Can I use a device larger than a mobile phone (e.g. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. What are the reasons I can request a refund if I have purchased Refundable tickets? General Admission (GA) is an unreserved section/event where seating is not reserved for you. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Many businesses act as Ticketek Agencies throughout the country. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. How do I make a wheelchair or Accessible Seating booking? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Change My Location You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. This refers to the various levels of ticket types on offer; e.g. Discover New Events. You will get an error message if you enter the Voucher ID incorrectly. There are no guarantees. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Why does Ticketek want to access my Facebook details? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. There are three delivery options: Note that for general admission events, tickets can not be replaced. How do I purchase a Ticketek Gift Voucher? If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Ticketek will use reasonable efforts to notify you of such action. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. What does General Admission (GA) mean? Postponed and Cancelled Events. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. What if I enter my Voucher ID incorrectly online? <> FAQs 2023 | AFL Membership Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. However, some events will have unreserved seating where it is first in, best seats. Please ask your friend to check their junk mail. Your barcode to access tickets is generated upon your renewal. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Ticketek Australia You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. How do I gain entry to the venue using Passbook? Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. ezyTicket - your ticket is emailed to you in PDF format. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Refer to specific details at each venue regarding accessing the stadium/park. The obstruction varies in different venues. Am I able to 'top up' my Ticketek Voucher with more credit? Why can my friends (invitees) only purchase the held tickets one at a time? Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Ticketek Marketplace - Buy and Sell Tickets Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. My tickets have not arrived after a reasonable amount of time, what do I do? Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot What happens if my phone is out of battery or my network coverage is low when I get to the venue? If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary.