Learn more about our customer care offices. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. This job listing has expired and the position may no longer be open for hire. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Location * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Know Your Worth. This program provides you with the foundation you need to lead to a path of success. Pros. This role requires that qualified candidates must reside in one of the following states: Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. * Create and update employee files in database, as authorized. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. to demonstrate your interest in the role. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. You have successfully created a new job alert. We strive for Excellence Every Day by collaborating with our clients and colleagues. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. #beAlight Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. This is a 6 months project and we offer Full Time Shifts (Rotating). You will be notified during the hiring process which checks are required by the position. DISCLAIMER: |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Customer Care Representative Human Resources. Check out our current jobs that have a virtual/work from home option. We are Alight Solutions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. READ MORE Important information: Try to use specific examples from your work or school history that relate to the question asked. Full-time $12.50 an hour. Accurately documenting all conversations and actions taken on each interaction. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). These teams are a critical component of Alights health care,retirement and HR-delivery services. They answer inquiries by phone, e-mail, web chat, or social media. Explore careers Media or Investor inquiries? Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. This may include assisting the caller in navigating the system as well. The estimated base pay is $36,558 per year. . Alight - 3.1 San Juan, PR. We are not an agent or representative of any employer. I was responsible for keeping up to date with daily schedules and routines and managed all of . Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. On average, Willa Davie works for one . Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Alight also offers a comprehensive benefits package. Apply for Sr. Our commitment to Diversity and Inclusion. 1999 - We promote healthy lifestyles and flexible work arrangements for our employees. The mission of our customer care teams exemplifies the need for humanunderstanding. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we believe a company's success starts with its people. Full Time You can also receive alerts via instant message. Interested in Workday positions? As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Customer Service / Guest Services, Part-Time Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! This role is designed for people who have strong empathy and communication skills. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Be prepared to answer why you are interested in this particular job opening. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Cons. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. From company leaders to our newest colleagues, we all play a role in bringing our values to life. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. A 401k plan that includes a corporate match. You will be notified during the hiring process which checks are required by the position. Location: San Juan, Puerto Rico. Quick Apply. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Express yourself in an open and honest manner Stay updated on our new opportunitiesJoin our. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. * Excellent communication & collaboration skills with strong ability to empathize with customers Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Ten paid holidays per calendar year (8 fixed and 2 floating). You have already created a job alert with same filters. In addition to a base salary, this position may be bonus eligible. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Because transformation takes a workforce. Customer Care Representative Resume Examples. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Get hired today! At Alight, we are reimagining how people and organizations thrive. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight is committed to the continued development of our colleagues. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. You have reached your maximum number of active job alerts. Alight Solutions Visit the company website to obtain information on the company and review the job description prior to your interview. You're able to quickly input and retrieve data while working with the customer on the telephone. They inform them about products and services, answer their questions and resolve their issues. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. You have $50K-$69K Per Year (Glassdoor est.) Only applicants from locations above will be considered. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! The estimated additional pay is $2,234 per year. We are brave in spirit, act decisively, learn quickly and get it done. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Benefits start on your first day of employment, Programs & activities that give back to our. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries.