For some problems, it is difficult for you to find solutions online. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. While they both can work together, you dont need one to run the other. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. APs are also best used for devices that dont require a 100% reliable internet connection. Both the new app and the new physical device have some issues that users are currently working out. There are two of the biggest problems for it. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. I have these issues as well. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Thanks! The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Continue with Recommended Cookies. Help! Or want to be part of a movie? International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. And the Hue Sync App allows your PC/Mac to control and sync your hue product. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Reddit and its partners use cookies and similar technologies to provide you with a better experience. zulfikarfrombanbury, call The Sync Box supports HDMI. Scroll down and tap on "HomeKit". Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Your Hue lights can now sync to those while the signal is passed through to your TV. Press the button on the Hue Bridge. Aug 22, 2020 6:17 AM in response to ShYnNoK. The system is composed of two standalone units, which are an app and a physical box. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. You can use them together or separately. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. In order to try this fix, you need to delete your apps data. The app will immediately begin searching for a Hue sync box. For some problems, it is difficult for you to find solutions online. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Refunds. Hello just here to say you are my favorite person as this has fixed my issue too!! However, it just supports 60Hz inputs currently. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Name the HDMI inputs. To solve the problem, consider removing and reinstalling the same version again. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. I have listed six methods for your issues. This is a very troublesome problem. Additionally, it may be worth contacting Philips Hue Support. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. You must feel desperate at this time. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. On a Mac, the data folder is called the cache.. They recommended I change the cable between the Sync Box and my TV. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Hold the option key to show the Library folder. See all the updates weve made to the Hue sync box to improve the surround lighting experience. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. If you havent done that yet, first install your Hue Bridge. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. They release a new version constantly, you can seehere. Listen for two "power-up" tones a couple of seconds apart. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. I will tell you some methods to fix it. However for some users, they don't understand the charm in a practical moving watching experience. 3. Aug 20, 2020 9:53 PM in response to i_rina. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. So, it would seem I'm the only one having this issue. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. For a better experience, please enable JavaScript in your browser before proceeding. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Many users tell me that their app would be lost connectivity once per hour. No, * Image on the television? It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. Your comment will be manually reviewed and approved by Tristan in less than a week. This website uses the TMDb API but is not endorsed or certified by TMDb. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. There seems to be an issue of integration with apple TV or a problem on device. (2 ways), Are Philips Hue Bulbs Bright Enough? This folder will have sub-folders for each application. The last step is to install the new Sync app on your Mac or PC. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Great article. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. However for some users, they dont understand the charm in a practical moving watching experience. Additionally, software problems are typically more common and may require several steps to fix. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. These are devices that boost the range and performance of your Wi-Fi router. Enter the password for your Wi-Fi network when prompted. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Lets Find Out! Both of these issues can be fixed with these quick tips and tricks. An example of data being processed may be a unique identifier stored in a cookie. Going to this page you will see the Hue Sync boxes that are available. Save my name, email, and website in this browser for the next time I comment. You may have an access point or two within your home if you like to use smart home devices. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. No response from them. But you can rollback the version if you dont want to wait. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. The Hue Sync Box appears to have a trickier set of problems. I am using it daily here and like it a lot. Seems like after the last box update nothing is working it's been a while now. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. All you need to do is rollback the version of the Hue Sync app you are using. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. It may not display this or other websites correctly. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. User profile for user: If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Learn more about brightness. Just looked at the Gradient and i'm sold on that. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Enter the password for your Wi-Fi network when prompted. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. My Nvidia shield pro works brilliantly . I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Setting the input device (Roku) to 1080p resolution makes the system work. Looks so much better and tidier. Luckily, there's an easy way to fix this. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. PLease see my previous comment for more details. Ie. Please note that all comments go into a moderation queue (to prevent blog spam). This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Select your Wi-Fi network and tap Connect. He has therefore loved seeing smart homes hit the mainstream. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. I'm on the fence about the Sync Box and am looking to be convinced by some owners. I am using a DisplayPort to HDMI cable. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Open the Hue Sync mobile app. Apple TV 4K, It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . I don't seem to have Dolby Atmos though in Netflix? UU. You can install this app on your device. I have no problems with any other device . It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. When the connection is confirmed, tap Search . Hello, I am James Beetie and I am a bit of a self-confessed nerd! If you are unsure about installation, refer to the manual that came with your Hue sync box. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. This guide will tell you why your Hue Sync has connection errors. Sync your on-screen TV content. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Yes I've tried everything you mentioned on your comment. You must want to solve this problem to enjoy it. This site contains user submitted content, comments and opinions and is for informational purposes Losing Signal While Using Secondary HDMI Ports.