Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. Distance From Uptown Charlotte: 8 miles (13 km) Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. 2023 Upgraded Points, LLC. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. La Quinta Inn Charlotte Airport, North Carolina NC. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. For more information on our advertisers, see here. An official website of the United States government. 5501 Josh Birmingham Parkway If in doubt, please contact each agency individually. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. Security checkpoints A and B are the closest to Concourse B. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. Walkways from the Level 2 elevator lobbies provide access to and from the terminal. Phone Number: 704-359-4013 Contact TSA for additional information about filing a claim. Airport status is only available for US airports. If your checked baggage cannot be found, there is helpful information for you here. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. 1,500. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Lower level traffic is being rerouted to the upper level." Can the airlines exclude liability for certain items? www.cityofcapegirardeau.org/departments/airport, Join our e-mail This location does not accept cash or checks. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. Members also have access to The Club CLT and Gameway. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. Lounge access may be restricted at times due to capacity. Do I go to gate at CLT to check in? A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Air cargo and small package services: 614-338-6740. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. at the Lufthansa baggage tracing counter at the airport, at the Lufthansa service counter at the airport or. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Concourse E consists of 33 gates numbered E1 to E13, E18, E20 to E31, E36 to E38, E40, E41, E43, and E45 and is situated on the east side of the airport. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? Hot Tip: Avoid lounge entry fees by checking out our article on the best credit cards for lounge access. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. Im flying through CLT from Connecticut to Turks & Caicos. In addition, as an Amazon Associate we earn from qualifying purchases. Be sure to ask your parking attendant for details. To connect, select the network CLT Free WiFi and launch your browser. Take I-77 N and use the right 2 lanes to take exit 1A-B for I-485 towards Pineville/Huntersville. Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Charlotte, When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. CLT has 5 security checkpoints situated across the terminal, providing easy access to each concourse. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Since then Amar has endeavored to turn his gap year into a "gap life" and has spent the last 13 years traveling the 7 continents. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. Airlines are free to pay more than the limit, but are not required to do so. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. If assistance is needed, please call 704.359.4038. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. What can I do if my baggage has not been found within five days of reporting the delay? Federal government websites often end in .gov or .mil. In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. 2023 Red Cirrus, LLC. In many cases, claims are denied when an investigation determines that TSA officers did not open a bag for a physical inspection. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. These parking lots charge a flat fee of $12 per day. Airlines Operating from CLT The law applies only if the damage report and the claim for compensation have been made within the time limits set out in the Convention. What are airlines responsibilities when your bag is delayed? We will be on American Airlines. Passengers may wish to consider purchasing additional insurance for valuable items. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. After 90 days, any item left unclaimed will become the property of the city. For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. If you wish to park your vehicle and escort a . The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. Please click here if you want to report about Delayed Baggage. Browse our most frequently asked questions for more information! Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Items that remain unclaimed for 30 days will become the property of the City of Charlotte. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. This site does not include all credit card companies or all available credit card offers that are on the market. Track Flights, Search Fares, Locate Airlines. Airlines may require receipts or other proof for valuable items that were in the lost bags. Have a Question? This interactive map includes the same points of interest as the printable PDF CLT Terminal Map, but allows you to filter your view by selecting a category of interest. If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. Safe travels! Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. This interactive . We will let you know exactly when we will be there to pick you up! Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Airport Parking signs on the roadways also provide timely parking facility status updates. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. This site does not include all credit card companies or all available credit card offers. Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. As soon as we have found it, we will contact you to arrange how to return it to you. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Secure .gov websites use HTTPS Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Reservations: 800-435-9792. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Delayed or damaged baggage Back to top Once your incident report is created, you will need to continue the process by filing a claim. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. If you'd like to add a comment to this article and share your valuable feedback and opinions, please You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. Verizon International Phone Plans Countries, Coverage, Rates, and More, AirHelp Review Get Compensated up to $700 When Your Flight Is Delayed or Canceled, BEST OFFER EVER: Earn $900 Bonus Cash Back. What should a passenger do if his or her bag is missing after taking a flight. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. What are airlines responsibilities when they damage your baggage? cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . You may also call 704-359-5555 for the latest parking information. Are incoming and outgoing flights for domestic travel in same concourse? The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. Frequently asked questions Delayed baggage Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Airport: Charlotte Douglas International Airport (CLT) They have a pre-approval process Ill be completing beforehand. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Washington, DC 20590855-368-4200. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. Contactlost and found to locate items left at the security checkpoint. The baggage claim area is on the gound level of the terminal. So, if you left your item there, call 704-359-4316. Please provide a description of the damage (500 character limit) Attach Pictures . If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. Assistance request for disabled passengers when parking: 704-359-4038. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. Need to change, cancel, or edit your flight itinerary? Lounge access may be restricted at times due to capacity. Website: cltairport.com We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Any passengers arriving on international flights will be required to clear customs at CLT, excluding any countries with pre-approval. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere.